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[pooryak]

 i connect to vpn but no transfer data

[hideway2]

Hello,

please check that the following applies if you are using ...

... OpenVPN:
- OpenVPN has been installed as described on our homepage:
      http://www.hideway.eu/menu.php/install.html
- OpenVPN port change does not help
- OpenVPN is not blocked or restricted by any firewall you may use
- the connection has been established with the correct account (d/t/rXXXXX)
- no other VPN connection is used when connecting to hideway
- You are successfully connected through our VPN
    (VPN Check on our homepage: Customer Service / VPN Check)

... PPTP:
- the connection has been established with the correct account (d/t/rXXXXX)
- no other VPN connection is used when connecting to hideway
- You are successfully connected through our VPN
    (VPN Check on our homepage: Customer Service / VPN Check)


Kind regards,
hideway2

[pooryak]

hi...i set the dns to google dns its right

[hideway2]

Hello,

setting the DNS is not necessary.
For example, if you are using a blocked DNS server, webpages cannot be displayed.


Kind regards,
hideway2

[pooryak]

Prior to that it does't work but now its right

[hideway2]

Hello pooryak,

please try to use the standard DNS server again and let us know if it is working for you.


Kind regards,
hideway2

[pooryak]

when i use not google dns its not working

[hideway2]

Hello pooryak,

it is possible that it has not been working before, as we found a mistake in DNS request handling. However, the DNS handling has been fixed. Therefore should the standard DNS server settings also work for you now.


Kind regards,
hideway2