Hello,
please check that the following applies if you are using ...
... OpenVPN:
- OpenVPN has been installed as described on our homepage:
http://www.hideway.eu/menu.php/install.html- OpenVPN
port change does not help
- OpenVPN is not blocked or restricted by any firewall you may use
- the connection has been established with the correct account (d/t/rXXXXX)
- no other VPN connection is used when connecting to hideway
- You are successfully connected through our VPN
(VPN Check on our homepage: Customer Service /
VPN Check)
... PPTP:
- the connection has been established with the correct account (d/t/rXXXXX)
- no other VPN connection is used when connecting to hideway
- You are successfully connected through our VPN
(VPN Check on our homepage: Customer Service /
VPN Check)
Kind regards,
hideway2