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[dariush34]

Hi,

Thank you for your good services.

I can connect successfully, and I have Ping,
But I can not show any apge in my browsers ( IE or FireFox)

I check in another computer and I have this problem there.

my last log is

on Nov 01 12:03:57 2010 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 1024 bit RSA
Mon Nov 01 12:03:57 2010 [palma.tarifa.biz] Peer Connection Initiated with 83.65.30.29:1194
Mon Nov 01 12:03:58 2010 SENT CONTROL [palma.tarifa.biz]: 'PUSH_REQUEST' (status=1)
Mon Nov 01 12:03:59 2010 PUSH: Received control message: 'PUSH_REPLY,dhcp-option DNS 83.65.30.16,route-gateway 10.162.0.1,ping 5,ping-restart 60,ifconfig 10.162.0.6 255.255.0.0'
Mon Nov 01 12:03:59 2010 OPTIONS IMPORT: timers and/or timeouts modified
Mon Nov 01 12:03:59 2010 OPTIONS IMPORT: --ifconfig/up options modified
Mon Nov 01 12:03:59 2010 OPTIONS IMPORT: route-related options modified
Mon Nov 01 12:03:59 2010 OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified
Mon Nov 01 12:03:59 2010 ROUTE default_gateway=188.34.8.55
Mon Nov 01 12:03:59 2010 TAP-WIN32 device [Local Area Connection 6] opened: \\.\Global\{EFCEEA1A-3D05-4648-9733-8AE5D01721E3}.tap
Mon Nov 01 12:03:59 2010 TAP-Win32 Driver Version 9.4
Mon Nov 01 12:03:59 2010 TAP-Win32 MTU=1500
Mon Nov 01 12:03:59 2010 Notified TAP-Win32 driver to set a DHCP IP/netmask of 10.162.0.6/255.255.0.0 on interface {EFCEEA1A-3D05-4648-9733-8AE5D01721E3} [DHCP-serv: 10.162.0.0, lease-time: 31536000]
Mon Nov 01 12:03:59 2010 Successful ARP Flush on interface [3] {EFCEEA1A-3D05-4648-9733-8AE5D01721E3}
Mon Nov 01 12:04:01 2010 TEST ROUTES: 0/0 succeeded len=0 ret=0 a=0 u/d=down
Mon Nov 01 12:04:01 2010 Route: Waiting for TUN/TAP interface to come up...
Mon Nov 01 12:04:03 2010 TEST ROUTES: 1/1 succeeded len=0 ret=1 a=0 u/d=up
Mon Nov 01 12:04:03 2010 C:\WINDOWS\system32\route.exe ADD 83.65.30.29 MASK 255.255.255.255 188.34.8.55
Mon Nov 01 12:04:04 2010 C:\WINDOWS\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.162.0.1
Mon Nov 01 12:04:04 2010 C:\WINDOWS\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.162.0.1
Mon Nov 01 12:04:04 2010 Initialization Sequence Completed

[hideway2]

Hello dariush34,

your described problem also often occured to other users when VPN connections have been blocked (for instance by their Internet Service Provider).

The following might help solving your issue when establishing a connection using OpenVPN:
- Checking the available data traffic volume on our homepage:
   Customer service / Customers area / Statistic of data transfer
- changing the standard OpenVPN port
- the connection has been established with the correct account (d/t/rXXXXX)
- no other VPN connection is used when connecting to hideway
- You are successfully connected through our VPN
    (VPN Check on our homepage: Customer Service / VPN Check)

As another alternative you could also try to establish a connection using PPTP.
Please also check the following when using PPTP:
- the connection has been established with the correct account (d/t/rXXXXX)
- no other VPN connection is used when connecting to hideway
- You are successfully connected through our VPN
    (VPN Check on our homepage: Customer Service / VPN Check)


Kind regards,
hideway2

[dariush34]

Hi,
Thank you for your answer.

I think your ports Blocked in Iran,

I tray to connect with PPTP-VPN
but I don't have user name and password. ( i'm from Iran)

how can I get them?

[hideway2]

Hello dariush34,

all important information for your account can be found on our homepage in the "Customer Service" menu.

There you can also request username and password using the "customer service / password lost" menu (http://www.hideway.eu/menu.php/lostpw.html).


Kind regards,
hideway2

[dariush34]

Thank you.

It resolved.

[dariush34]

after some days,
I can not connect to server,
I try to connect to vpn1.hideway.eu but i have 734 error.

my username is
t75019

[hideway2]

Hello dariush34,

the data traffic volume of your account has been used up completely.

For information about the available data transfer volume for your account, please log in to the "customers area" in the "customer service" menu on our homepage and see the "statistic data transfer" menu: https://www.hideway.eu/extranet/menu.php/traffic.html


Kind regards,
hideway2

[dariush34]

OK,
I thought your account is free for iran,

What i must do to continue using your service?

[hideway2]

Hello dariush34,

Yes, your account has been one of the 1000 free 10-GB-long-term accounts, which we have given away to support the Iranian Democracy Movement.

If you like our service and wish to continue using it, please simply choose one of our regular accounts from the "order" menu on our homepage.


Kind regards,
hideway2