Hideway Forum

Hideway Support - English => Requests from Iran => Thema gestartet von: neda am November 28, 2010, 12:55:06

Titel: Stop in one step
Beitrag von: neda am November 28, 2010, 12:55:06
Hi,
I'm from Iran and when i want to connect it stops in this step

Sun Nov 28 15:20:32 2010 UDPv4 link remote: 83.65.30.29:1194

I read forum and i changed the port and ....
but it don't connect

I try to connect with user and password, but when i click in lost password, i don't receive any email.


Titel: Re: Stop in one step
Beitrag von: hideway2 am November 28, 2010, 21:16:46
Hi Neda,

please check your Data transfer volume.

For information about the available data transfer volume for your account, please log into the "customers area" in the "customer service" menu on our homepage and see the "statistic data transfer":
https://www.hideway.eu/extranet/menu.php/traffic.html

For requesting username and password it is necessary using the correct email address which is registered with your account.

If you have enough data transfer volume you could also try to establish a connection with PPTP:
http://www.hideway.eu/forum/faq/hideway-and-xbox-t259/


Kind regards,
hideway2
Titel: Re: Stop in one step
Beitrag von: neda am Dezember 04, 2010, 13:06:09
i can not check my traffic, it says my user , pass is wrong.

and I sure my email is valid.

but it don't send me any email in lost password section.
Titel: Re: Stop in one step
Beitrag von: hideway2 am Dezember 04, 2010, 15:59:42
Hello neda,

in order to be able to receive the account information from the passwort lost (http://www.hideway.eu/menu.php/lostpw.html) menu you have to use the email address your hideway account has been registered with.

Please also note that the email address you are using in this forum must not be the same as the one used to registered your hideway account.


kind regards,
hideway2
Titel: Re: Stop in one step
Beitrag von: neda am Dezember 05, 2010, 09:57:11
OK,
I create a free account and it work successfully.
thank you.

but it's data transfer is 1 GB, it's true?

I read your information about Iran an i think it was 10GB.


Titel: Re: Stop in one step
Beitrag von: hideway2 am Dezember 05, 2010, 11:55:28
The free demo account you have created now is as described on our homepage for testing only and there for valid for 2 days after the first successful connection has been established or for a maximum of 1 GB data traffic.

The 10 GB you are pointing out have been an initiative from over a year ago.


kind regards,
hideway2