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Autor Thema: can not connect to VPN - error 800 ( from work place )  (Gelesen 2157 mal)

ceegeelover

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can not connect to VPN - error 800 ( from work place )
« am: Juli 01, 2009, 08:03:40 »

hi dear hideway teams,
thanks for ur great support for iranian.
I have a problem
I have this t75596 and with this I could connect to vpn server from home pc I enjoy alot.
but from my work place which my pc is part of a network and our connection to internet is from network when I make vpn connection and try to use it shome me the error 800 that said unable to stablish the vpn connection and ...
I reorderd again with another email and get t75610 and through that again I had this problem.
My open VPN GUI when I push connect show me this log too and that two monitor stay yellow and nothing happen.plz help.
also I have access to admin too.

log:

Wed Jul 01 10:25:35 2009 OpenVPN 2.1_rc13 i686-pc-mingw32 [SSL] [LZO2] [PKCS11] built on Oct  7 2008
Wed Jul 01 10:25:35 2009 IMPORTANT: OpenVPN's default port number is now 1194, based on an official port number assignment by IANA.  OpenVPN 2.0-beta16 and earlier used 5000 as the default port.
Wed Jul 01 10:25:35 2009 WARNING: Make sure you understand the semantics of --tls-remote before using it (see the man page).
Wed Jul 01 10:25:35 2009 Control Channel Authentication: using 'ta.key' as a OpenVPN static key file
Wed Jul 01 10:25:35 2009 Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
Wed Jul 01 10:25:35 2009 Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
Wed Jul 01 10:25:35 2009 LZO compression initialized
Wed Jul 01 10:25:35 2009 Control Channel MTU parms [ L:1574 D:166 EF:66 EB:0 ET:0 EL:0 ]
Wed Jul 01 10:25:37 2009 Data Channel MTU parms [ L:1574 D:1450 EF:42 EB:135 ET:32 EL:0 AF:3/1 ]
Wed Jul 01 10:25:37 2009 Local Options hash (VER=V4): '13a273ba'
Wed Jul 01 10:25:37 2009 Expected Remote Options hash (VER=V4): '360696c5'
Wed Jul 01 10:25:37 2009 Socket Buffers: R=[8192->8192] S=[64512->64512]
Wed Jul 01 10:25:37 2009 UDPv4 link local (bound): [undef]:1194
Wed Jul 01 10:25:37 2009 UDPv4 link remote: 83.65.30.29:1194
Wed Jul 01 10:25:46 2009 TCP/UDP: Closing socket
Wed Jul 01 10:25:46 2009 SIGTERM[hard,] received, process exiting
Wed Jul 01 10:25:47 2009 OpenVPN 2.1_rc13 i686-pc-mingw32 [SSL] [LZO2] [PKCS11] built on Oct  7 2008
Wed Jul 01 10:25:47 2009 IMPORTANT: OpenVPN's default port number is now 1194, based on an official port number assignment by IANA.  OpenVPN 2.0-beta16 and earlier used 5000 as the default port.
Wed Jul 01 10:25:47 2009 WARNING: Make sure you understand the semantics of --tls-remote before using it (see the man page).
Wed Jul 01 10:25:47 2009 Control Channel Authentication: using 'ta.key' as a OpenVPN static key file
Wed Jul 01 10:25:47 2009 Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
Wed Jul 01 10:25:47 2009 Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
Wed Jul 01 10:25:47 2009 LZO compression initialized
Wed Jul 01 10:25:47 2009 Control Channel MTU parms [ L:1574 D:166 EF:66 EB:0 ET:0 EL:0 ]
Wed Jul 01 10:25:48 2009 Data Channel MTU parms [ L:1574 D:1450 EF:42 EB:135 ET:32 EL:0 AF:3/1 ]
Wed Jul 01 10:25:48 2009 Local Options hash (VER=V4): '13a273ba'
Wed Jul 01 10:25:48 2009 Expected Remote Options hash (VER=V4): '360696c5'
Wed Jul 01 10:25:48 2009 Socket Buffers: R=[8192->8192] S=[64512->64512]
Wed Jul 01 10:25:48 2009 UDPv4 link local (bound): [undef]:1194
Wed Jul 01 10:25:48 2009 UDPv4 link remote: 83.65.30.29:1194





and abaut changing port for 1194 u said something in forum , but I couldnet get it.
this is my config for t75610 , so what is the changed one?

config :


##############################################
# hideway.eu openvpn-config
# Version 2.1 - 2009-01-27
##############################################

client
dev tap

remote vpn1.hideway.eu 1194 udp
# remote vpn2.hideway.eu 443 tcp

tls-client
tls-remote palma.tarifa.biz
ca CA_cert.pem
cert Ct75610.pem
key Kt75610.pem
tls-auth ta.key 1
redirect-gateway def1
ns-cert-type server
comp-lzo
tun-mtu 1500
tun-mtu-extra 32
mssfix 1450
verb 3
route-method exe
route-delay 2
win-sys env




thank you alot.
Gespeichert

osimon

  • Administrator
  • Jr. Member
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  • Beiträge: 94
  • Managing Director of Hideway
    • Hideway
Re: can not connect to VPN - error 800 ( from work place )
« Antwort #1 am: Juli 01, 2009, 09:33:58 »

Hi!

Is this the complete log file you posted? It seems like the end was missing. I cannot see any error either.

If it really stops after the last line, I would say it cannot connect to our server for some reason. Maybe ...

- you don't have admin rights on this computer (which is required)
- something has been blocked in you company's firewall
- the name of our server cannot be resolved by DNS. (look here how to resolve this problem: http://www.hideway.eu/forum/faq/resolve-cannot-resolve-host-address-vpn1-hideway-eu-%28host_not_found%29/

Regards,

Otto
Gespeichert
Hide your IP: http://www.hideway.eu

ceegeelover

  • Gast
Re: can not connect to VPN - error 800 ( from work place )
« Antwort #2 am: Juli 01, 2009, 13:02:52 »

hi again,
yes that was complete log file and that two monitor icon get yellow and freez.
yes it seems error in conecting to server.
I did something that u say and put that 83.65.30.29 intead of that lines but again it show the error 800.
it seems our company IT dep blocked it ,
so thx I could use it still at home.
best wishes
Gespeichert